Unlacquered brass is a living finish — it reacts naturally to air, water, and touch, developing a rich patina over time. Lacquered brass has a clear protective topcoat that locks in the original bright, golden shine and prevents it from aging or darkening. Choose unlacquered if you love the idea of a fixture that evolves with your home; choose lacquered if you prefer a consistent, uniform look for years to come.

es, though hard water can sometimes leave mineral spots on any metal finish, including brass. This is different from patina — it's simply mineral buildup and can be wiped away with a soft cloth and mild soap. Regular wiping after use will keep the surface looking its best.

Our unlacquered brass fixtures are best suited for indoor use. Prolonged outdoor exposure to rain, humidity, and temperature swings can accelerate patina development unevenly and may lead to premature wear. For outdoor applications, please contact us to discuss suitable finish options.

Yes, every fixture ships with detailed installation instructions. We also recommend installation by a licensed plumber to ensure proper fit and to preserve your warranty coverage.

Our faucets are built with standard 1/2" NPT connections, compatible with most US residential plumbing systems. If you have a specific connection question for your project, our team is happy to confirm compatibility before you order.

Yes, our fixtures are compatible with tankless water heaters and standard low-flow plumbing systems. If you have specific water pressure or flow-rate requirements, reach out to our team and we'll help confirm the right fit.

Made-to-order pieces typically take 1–2 weeks to craft, depending on the complexity of the finish and design. We'll always confirm an estimated timeline before you commit to your order.

Yes, every order ships with full DHL/FedEx tracking. You'll receive a tracking number by email as soon as your piece leaves our workshop.

Because our fixtures are shipped via tracked express courier (DHL/UPS), we're currently unable to deliver to PO boxes or APO/FPO addresses. Please provide a standard street address at checkout.

Please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or refund at no additional cost to you — handcrafted pieces are fully insured during transit.

Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we cover the cost in full.

Custom finishes and bespoke orders are made specifically for your project and are final sale. Our standard 30-day return policy applies only to in-stock, non-customized pieces.

Our warranty covers manufacturing defects such as faulty valves, structural flaws, or hardware failure. It does not cover natural patina development, scratches from misuse, damage from harsh chemical cleaners, or normal wear from daily use — these are expected characteristics of a living, handcrafted finish.

Yes. We work directly with master artisans in Marrakesh, Morocco, using traditional techniques and responsibly sourced solid brass, natural stone, and hand-glazed clay. Every piece supports skilled craftsmanship passed down through generations.

Yes, finish samples are available on request for retail customers, and are included as standard for Trade Program members. Contact our team to request swatches for your project.