How can I place a customized order?

You can contact us at info@azulsouk.com with details of your request, and our team will guide you through customization options, lead time, and pricing

What materials are used in your products?

Most of our home fixtures, especially faucets and hardware, are crafted from solid brass — designed to be durable and develop a beautiful natural patina over time

Are your products covered by a warranty?

Yes! All faucets and sinks include a 5-year warranty covering manufacturing defects, shipping damage, leaks, and finish durability. For warranty claims, email info@azulsouk.com with photos/videos and a description of the issue

What is your return policy?

You can return items (unused and in original condition) within 60 days of delivery for a full refund. Damaged or defective items must be reported with supporting images. For returns and instructions, contact our support team

How do I track my order?

Once your order ships, you’ll receive tracking details via email. You can also reach out to info@azulsouk.com for any tracking questions or visit our tracking page : https://azulsouk.com/apps/17TRACK

Can I cancel my order after payment?

Yes — if the order has not yet shipped, send your cancellation request via email at info@azulsouk.com. Once cancelled before shipment, you will receive a full refund

What payment methods do you accept?

We offer secure payment options including credit/debit cards and PayPal, so you can shop confidently knowing your transaction is protected

Do your products come ready to install ?

Yes — faucets and hardware typically include all standard mounting hardware needed for installation. If you have a special configuration requirement, contact us before placing your order

How long does shipping take?

Shipping times vary by destination. We strive to process orders quickly and provide estimated delivery timelines once your order is confirmed. We use express shipping via DHL express and FeDex

What should I do if I have more questions?

If your question isn’t covered here, please contact us at info@azulsouk.com, and our customer support team will gladly assist you.